Monthly Archives: March 2009

12 03, 2009

Bedside Manner Counts

By |2009-03-12T06:47:39-07:00March 12th, 2009|negotiation, Pyschological Research and negotiations|Comments Off on Bedside Manner Counts

In many cases, I come to wonder, would the outcome have been different if a particular party was treated any differently before litigation. Recently, a study evaluating the effect of emotions on satisfaction has proven that the way that we say something has as much to do with the reaction as what we say. Researchers Barclay, Skarlicki and Pugh researched the interaction between the emotional state